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What is a pre-order?

A pre-order is an item that is currently not in stock but we have already made a special order from the manufacturer and we can expect it to come into stock within a certain timeframe (ETA). If you were to pre-order, we will only ship your order when we receive the shipment of the product. 

What happens if i have pre-order item(s) and non-pre-order items on my order?

If one order is placed on both pre-order and non-pre-order item(s), we will ship all your items together when your pre-order item(s) arrive.

If you like your non-pre-order item(s) to be sent to you first, please place two separate orders being one order consisting of your pre-order item(s) and a second order consisting of the item(s) you would like to be sent to your first. 

Estimated Arrival Time (ETA)

The ETA of each pre-order product is usually specified in the product's description.

Please note that the timeframe is an estimate only as pre-order shipments can be delayed due to shipments held by customs, a delay in the production if there's a public holiday in the country of production, sourcing the same fabric etc. If there is a change in the ETA, you will be notified via email. 



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